At Maison Mère, we are implementing a strategy of continuous improvement in Social and Environmental Responsibility (SER). This strategy is designed to be practical, effective, and humane, in line with our convictions.
This strategy revolves around three key areas of commitment:
Preservation of the environment
Well-being of our guests
Social responsibility
Maison Mère fosters a strong community spirit at work by developing a shared corporate culture with a young, forward-thinking team that is aware of the challenges of tomorrow's world. By bringing people together around shared values, we are constantly working to enhance workplace well-being. Convinced that great ideas come from everyone, our team members put their talents to good use to drive positive change in the hospitality sector.
Together, let's move the hotel industry forward in a sustainable way.
Sustainable & Responsible economic development
Restaurant - Nectar
In order to limit the impact of the restaurant and its kitchen on climate change, the menus are adapted to the seasons, enabling sustainable and responsible sourcing in both production and procurement. 100% of the products used and offered to customers are seasonal and—wherever possible—organic and French.
Social Responsibility
Waste produced in the rooms is recycled through various partnerships with charitable organizations. Solid soaps are collected and recycled by UniSoap, while coffee capsules are gathered by La Poste during its daily rounds for recycling by Nespresso. Used hospitality products (liquids) are collected by Hôtels Solidaires and redistributed to a network of partner associations to reduce waste.
Committed to long-term sustainability, we recognize that our approach must be collective, involving both customers and internal and external stakeholders. We encourage customer responsibility by giving them the choice of whether or not to refresh their room or change their sheets and towels.
Local Sourcing & Community Engagement
Maison Mère prioritizes local suppliers for products and services, contributing to their growth. Daily purchases, such as bread and flowers, are sourced from nearby partners located less than 10 minutes away on foot. This approach helps reduce our carbon footprint by avoiding daily delivery routes while supporting the local community. We build strong relationships with our neighbors and actively recommend nearby options to our guests whenever possible—whether for bars, restaurants, dry cleaners, bakeries, or patisseries.
Sustainable Interior Design
When it comes to decor, the hotel embraces a sustainable and local approach, working primarily with Parisian suppliers for furnishings. Decorative objects are sourced through partnerships with local artists or acquired at auctions. Beyond showcasing the city's creative talents, Maison Mère offers guests a modern, designer interior furnished with second-hand and vintage pieces, promoting a more responsible and conscious way of consuming.
Reducing our environmental impact
Environmental Awareness
Employees are regularly informed about the hotel's environmental impact through reports on energy consumption, waste generation, and water usage.
Waste Management
Our teams ensure that waste is sorted according to local regulations, both in designated staff areas and in common spaces. Department heads commit to adhering to the sustainable purchasing policy before placing any orders to minimize packaging and waste. Reuse, recycling, and composting are actively promoted and encouraged whenever possible.
In guest rooms, two-compartment bins are provided to facilitate selective waste sorting, following clear guidelines.
Department heads oversee compliance with waste-sorting practices. Regular evaluations are conducted by CSR managers and department heads to continuously improve sorting processes. Performance indicators related to waste management are shared with teams at least annually, and properly labeled containers are strategically placed throughout the establishment.
To combat food waste and recover bio-waste, we have partnered with Les Alchimistes to implement a dedicated collection system. Estimated waste volumes and associated costs are regularly communicated to teams, and specific targets are set to optimize waste reduction efforts.
Water Management
To minimize the release of harmful chemicals into wastewater, we prioritize the use of eco-labeled cleaning products for hotel maintenance. Our laundry service is environmentally friendly and follows sustainable practices.
Guests are encouraged to conserve water in their rooms through clear signage and recommendations, such as reducing unnecessary laundering of sheets and towels and opting for showers instead of baths.
Dry cleaning is preferred whenever possible, using microfiber cloths to limit water consumption.
Electricity Management
We have implemented thoughtful, energy-efficient lighting solutions throughout common areas and the building’s façade, ensuring both cost savings and optimal resource allocation.
Future energy-related investments—or any upgrades significantly impacting the hotel's electricity consumption—strictly follow our sustainable purchasing policy and align with our commitment to responsible energy use. Low-consumption and energy-efficient equipment are prioritized, and teams receive training on using eco-friendly and cost-effective programs where available.
The hotel is equipped with low-energy light bulbs and thermostats to reduce electricity consumption. Additionally, the building’s energy efficiency is enhanced through a centralized system for managing heating, air conditioning, and in-room lighting. Most communal areas are also fitted with motion detectors to further optimize energy use.
Promoting Sustainability
Employee Training and Engagement
All employees receive training on environmental issues, sustainable development goals, and the establishment's social and environmental commitments as soon as they join the company. Employees serve as ambassadors for our sustainability policy and actively promote responsible practices to guests. Education and guidance are central to our approach, encouraging customers to adopt sustainable habits through clear signage on our website and within the hotel.
To foster a strong CSR culture at Maison Mère, our dedicated project team takes active steps to disseminate the strategy and engage employees. Internal communication plays a key role in sharing results, performance updates, and emerging challenges.
Sustainable Practices and Work Organization
We strive to eliminate single-use packaging wherever possible, even when alternatives come at a higher cost. All such products undergo evaluation to identify viable, sustainable substitutes for long-term implementation.
Our cleaning products are carefully selected to ensure they are environmentally friendly and safe for employees. Additionally, our floors and surfaces are cleaned using non-phytosanitary products to minimize ecological impact.
Workflows are optimized to reduce strain and improve efficiency, ensuring a more seamless and comfortable work environment.
Work Organization
Linen distribution is streamlined within pantries to minimize unnecessary movement. Efficient laundry management ensures a clear distinction between clean and used linens. RoomChecking software, integrated with our PMS, helps reduce stress and enhance productivity.
Tools and Equipment
Adapted trolleys and bins are available. Lightweight vacuum cleaners are used. Telescopic handles are provided for ergonomic support. Linen storage is strategically placed in pantries, with step stools available. Comprehensive training is provided on proper postures and lifting techniques.
Employee Well-being and Development
We prioritize employee growth and well-being through ongoing training programs and team-building activities.
Skill development is promoted through training sessions held throughout the year, enabling employees to enhance their expertise. Team spirit is encouraged by quarterly team outings, organized by management, which help strengthen bonds and create a positive work culture.
Comprehensive Onboarding and Training
Every new employee receives structured onboarding and personalized support. A detailed training program is available with individual access and a customized schedule. The first week is dedicated to cross-training, ensuring a thorough understanding of the hotel’s operations. The week concludes with a Test Night and Dinner at the hotel and restaurant, allowing new team members to fully experience the guest journey.
Green Key Label
Demonstrates our environmental commitment
Présent sur les cinq continents, l'écolabel touristique Clef Verte est le premier label international de tourisme durable pour les hébergements touristiques et les restaurants.
Il certifie que la démarche environnementale d’un établissement répond à plus d’une centaine de critères couvrant tous les aspects de la gestion touristique durable. Ces critères permettent aux établissements de réduire leur impact environnemental et de contribuer à la réalisation des Objectifs de Développement Durable de l’ONU.
Nous sommes fiers de faire partie des 1 564 établissements labellisés en France depuis 2024.